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Client Testimonial

"CrownLink 2.0 turned a slow, frustrating system into the backbone of our operations. The speed improvements alone, minutes down to fractions of a second, changed how our teams and partners collaborate every day."

— Executive, Crown Bioscience

Case Study: CrownLink 2.0

How we rebuilt a critical platform to cut global load times from 10 minutes to under a second

Client Overview

Crown Bioscience is a leading global preclinical contract research organization (CRO) supporting pharmaceutical and biotech companies in oncology and immuno-oncology drug development. With global operations, multiple CRO partnerships, and sensitive data flowing across continents, CrownBio relies on technology to coordinate complex, data-heavy research programs.

One of its core systems was CrownLink, a proprietary collaboration platform designed to centralize study data, track samples, and provide visibility for sponsors.

Challenge

The original version of CrownLink provided valuable functionality, but it was severely limited by performance issues.

Slow performance: Page load times reached 40 seconds in the US and a staggering 10 minutes in China, frustrating users and slowing collaboration.

User Cap: While needing to handle hundreds of users, CrownLink could only support up to 100.

Usability problems: The platform contained key features, but teams avoided using it because it was too slow to be practical. Often, it wouldn't work at all.

Operational risk: Reliance on spreadsheets and emails persisted, creating versioning problems ("final_v2.xlsx"), fragmented data, and compliance challenges.

Sponsor visibility gaps: Delays in reporting reduced transparency and strained relationships with clients.

In short, the functionality was there, but the performance made the system unworkable.

Solution: CrownLink 2.0

We partnered with Crown Bioscience to rebuild CrownLink from the ground up, preserving its core workflows while delivering the speed, scalability, and reliability the organization required.

Key Improvements

Performance optimization: Re-architected the platform to reduce load times from 40 seconds to 0.25 seconds in the US, and from 10 minutes to 0.25 seconds in China.

Scalable infrastructure: Ensured the system could handle growing study volumes and global usage.

User-friendly design: Streamlined the interface so lab staff, CROs, and sponsors could access what they needed quickly.

Audited workflows: Automated approvals and notifications with timestamped logs to strengthen compliance.

Sponsor transparency: Live dashboards replaced static reports, giving external stakeholders real-time visibility into study progress.

Results & Impact

CrownLink 2.0 transformed an underperforming tool into a mission-critical platform.

Load times reduced by 99%: from 40 seconds → 0.25 seconds (US) and 10 minutes → 0.25 seconds (China).

Increased adoption: Lab staff, CROs, and sponsors embraced the system once it became fast and reliable.

Operational efficiency: Researchers and project managers no longer relied on manual spreadsheets or email chains.

Faster approvals: Approvals that once took days were completed in minutes.

Sponsor trust: Real-time dashboards improved client relationships and decision-making speed.

Compliance readiness: Built-in audit trails provided confidence for regulatory and sponsor audits.

Conclusion

CrownLink 2.0 wasn't about reinventing the wheel—it was about making the wheel turn. By rebuilding CrownLink for performance and scalability, we helped Crown Bioscience unlock the full value of a platform they already had.

What was once avoided became indispensable, powering global collaboration, sponsor trust, and compliance in one of the world's most data-intensive industries.

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